Privacy Policy

This Privacy Policy explains how LOFAM Agri Lab Pvt. Ltd. (“LOFAM”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards information when you visit lofamagri.com (the “Site”), submit our forms, or interact with our content on third-party platforms such as Meta (Facebook, Instagram) and Google.

By using the Site you agree to the practices described below. If you do not agree, please do not use the Site or submit information to us.

Information you provide

When you submit a contact form, book a visit, or otherwise reach out, we collect the information you choose to share, which may include:

• Name
• Email address
• Phone number
• Organization or role (where applicable)
• The contents of any message, enquiry, or feedback you send

Information collected automatically

When you visit the Site, we and our service providers may automatically collect technical information, including:

• Device and browser data (browser type, operating system, screen size, language)
• IP address and approximate geographic location
• Pages viewed, referring URLs, click events, time on page, and other engagement signals
• Identifiers from cookies, pixels, and similar technologies (see Cookies & Tracking)

We use the information we collect to:

• Respond to enquiries, schedule visits, and provide requested information
• Operate, maintain, and improve the Site and our services
• Measure the performance of marketing and advertising campaigns, including on Meta and Google
• Build, refine, and serve audiences for advertising — including lookalike and remarketing audiences — in compliance with each platform's policies
• Detect, prevent, and respond to security incidents, fraud, and abuse
• Comply with legal obligations and enforce our terms

We use cookies, pixels (including the Meta Pixel and Google tags), local storage, and similar technologies to recognise your device, remember preferences, measure traffic, and report on advertising performance.

Categories of technologies we may use:

• Strictly necessary — required for the Site to function (e.g. security, load balancing).
• Analytics — help us understand how visitors interact with the Site (e.g. Google Analytics).
• Advertising — help us and our partners deliver, measure, and optimise advertising (e.g. Meta Pixel, Google Ads conversion tags, remarketing tags).

You can control cookies through your browser settings and opt out of interest-based advertising through industry tools such as Your Online Choices, DAA WebChoices, and the ad-preference settings provided by Meta and Google.

We run advertising on platforms including Meta (Facebook, Instagram) and Google (Search, YouTube, Display). To measure and improve these campaigns, we may share limited information with these platforms, such as hashed identifiers, event data (page views, form submissions), and device data.

These platforms process such data in accordance with their own policies:

• Meta — facebook.com/privacy/policy
• Google — policies.google.com/privacy

We do not sell personal information. We do not knowingly use sensitive personal data to target advertising.

We share information only as described in this policy:

• Service providers — vendors who host the Site, deliver email, process form submissions (e.g. SheetDB), or provide analytics and advertising tools, acting on our instructions.
• Advertising partners — Meta, Google, and similar platforms, as described above.
• Legal and safety — when required by law, legal process, or to protect rights, property, or safety.
• Corporate transactions — in connection with a merger, acquisition, financing, or sale of assets, subject to confidentiality.

We retain personal information for as long as necessary to fulfil the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of information and the context in which it was collected.

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet or electronic storage is fully secure, and we cannot guarantee absolute security.

Depending on where you live, you may have the right to access, correct, update, port, or delete your personal information, restrict or object to certain processing, withdraw consent, and lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at info@lofamagri.com. We will respond within a reasonable timeframe and in accordance with applicable law.

LOFAM is based in Nepal, and our service providers may process information in other countries. Where required, we use appropriate safeguards for cross-border transfers of personal information.

The Site is not directed to children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

The Site may contain links to third-party websites and services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies before providing information.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. If the changes are material, we will provide a more prominent notice.

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email — info@lofamagri.com
• Phone — +977 9700070637
• Address — Lalitpur, Mahalaxmi Municipality-5, Tikathali, Nepal